Here are the two most common reasons for login failures:

• Contract code has expired

  • Reach out to your office representative to request access to an active contract code

  <aside> 💡

  A contract code is active only during the contract duration of the user attempting to login

  </aside>

• App is offline during initial login with contract code

  • If you are attempting to login with a new contract code, the application needs to be online during the initial login
  • Please ensure you have an active internet connection and try again

If none of the above apply, please contact our support team at [email protected]